Decision Environment

Never Before Available

Sesh.com offers Features Never Before Available to E-businesses. Web sites can now integrate Sesh to create an environment compatible with customers' psychological needs, leading to customer delight and an increased conversion rate.

	Now you can provide personal guidance to your customers in your online store which was previously only possible in the brick-and-mortar environment! Increase sales, reduce customer frustration Familarize customers with Web site, increase customer loyalty
	Interactive co-browsing with guaranteed same view ensures clear communication between customer and agent Patent-pending technology adjusts for different Web browsers, screen sizes, and font sizes Scrolling and navigation synchronization
	Seamless and easy to use - it "just works"! For your business: NO sesh software to install … a pure Web service For your customers: NO pop-out windows, NO Web browser plug-ins or downloads required

Business-to-Consumer

Sesh enables businesses to improve the customer experience, reduce returns and abandoned shopping carts, which leads to increased sales.

Customer Service and Sales agents meet customers on your Website to view the same Web pages together. They navigate in a synchronized fashion with unparalleled ease. Sesh allows your team and your customers to quickly communicate with each other by marking, drawing and chatting on top of the Web pages throughout your site, leading to shorter call times and less money out of your pocket.

The Sesh chat sidebar is displayed in the left-hand column so as not to obscure Web page viewing. This is similar to the familiar History and Search sidebars seen in Microsoft's Internet Explorer.

Sesh offers two chat solutions for Chat Service Centers and an audio-to-visual solution for Call Service Centers:

• Reactive Chat- customer clicks for help from an available agent
• Proactive Chat- business rules initiate customer contact; an agent reaches out to customer
• Magic Word- over the phone the agent provides a keyword to the customer to instantly launch a sesh

• Real-time Reporting- Enabling workforce management
• Search- Up-to-the-minute data available.
• Logs- Click though an aggregate of past and current chats for review,
• Analysis- See a compilation of chats that occurred on different Web pages; drill into the full discussions.
• Customer- Country Location and Operating System and Web browser type.
• Canned Response available at small additional expense



Live Agent Chat

Chat Service Centers can interact with customers just like face-to-face, with the progressive chat sesh model. A customer seamlessly moves from Live Chat to interactive Co-browse as determined by the chat service agent based on a customer's needs and comfort level.

Bring a human face to your online store. Shift your customer from 'Cold Feet to Sale Complete'

Customer: Alone, hesitant Cold Feet		Friendly Agent: "May I help you?" Chat Sidebar		Friendly Agent: "Aah yes, follow me!" Browse Together		Customer: "Oh yes, I see!" Draw Together		Customer Captured: $ale Complete
1st Gear Uphill Battle		Transition Gear		3rd Gear Cruising		Passing Gear		Top Speed Finish Line





Reactive Chat

Click to Chat - Initiated by customer - Be available to answer questions and guide your customers as customarily done in a brick-and-mortar environment. Ensure closing the sale by eliminating any reason for the customer to leave your site.

Example:




Proactive Chat

Slide-up Alongside - Agent is automatically beckoned when customer behaves in a manner that is preselected by the client. Your agents can quickly offer help that will reduce shopping cart abandonment, reduce returns and increase sales!





"Magic Word"

Customer Service Call to Instant Co-Browse - A new tool for Call Service Centers.

Sesh is the ONLY solution that enables you to enjoy an instant shared visual with your customer on the phone.

Immediately upon the customer typing the "Magic Word," provided by the agent over the phone, a co-browse session is launched on the very same page and at the very same scroll location the customer is viewing. The call service agent instantly joins the customer in a sesh and personally guides the customer to the finish line: Sale Complete!



Consumer-to-Consumer

Customers Shopping Together - the next big thing! One-Click Customer-to-Customer 'Social Shopping', a whole new way to drive traffic and increase sales! Enable customers to meet in a sesh 'room' on your Web site to give each other advice and purchase validation. Customers scroll and browse together while they chat without an obstructed view of Web pages Sesh goes way beyond message boards to real-time communication and true customer contact! Three Goals: An Unmatched Customer Experience Increase Traffic and Bring New Customers Increase Sales while Decreasing Costs




Who's Online

Utilize your Customer Community - Customers click to sesh with loyal customers who become advocates for your Web site.

• Lighten the load of service staff
• See the community grow along with customer loyalty.
• Generate a 'buzz' about your leading-edge customer care.

Bring-a-Friend

Customers Invite Friends - Lead the 'Social Shopping' trend and enable customers to invite a friend or two to surf and shop your Website together.

• Offer a promotion to customers that show a friend your site in a sesh if the friend makes a purchase.
• Sharing the experience, love for products, and buying is infectious!
• Family and friends are the most trusted source of product information (cited by 34% of consumers)¹

Business-to-Business

Sesh enables businesses to communicate and collaborate with their business customers, suppliers and distributors in ways never before possible. Distributors can use their Web site as a vehicle to guide and serve customers who call them while viewing products and services.

The Magic Word, described under Business-to-Consumer above, is the perfect vehicle to connect with business customers or distributors on a Web page about products or services being discussed.




¹Source: 2005 Summer Retail Fluency Report (funded by Yahoo!)